This post examines how The Ritz-Carlton exemplifies Bagdan’s types and qualities of service—assistance, repair, and value-added—through personalized attention, employee empowerment, and brand consistency. It explores how the company uncovers and exceeds guests’ implicit expectations while maintaining high operational standards. The analysis also addresses the emotional and professional challenges service staff face in such a demanding environment. The post offers a well-rounded look at what it takes to deliver—and sustain—world-class hospitality.

This post examines the core components of exceptional guest service through three key lenses: the everyday empathy highlighted in The Bar is So Low, the emotional intelligence framework of Danny Meyer’s Setting the Table, and Bagdan’s structured approach to service management. It explores how genuine hospitality is both strategic and deeply personal, with emotional connection proving just as vital as operational consistency. Readers will gain insight into how small, intentional moments can deliver a lasting competitive edge in the hospitality industry.

This blog post explores how Royal Caribbean International leverages big data to enhance guest satisfaction, internal operations, and product innovation. From personalized services powered by the Royal Caribbean app to predictive analytics that optimize staffing and ship maintenance, data is at the core of the cruise line’s strategy. The post also highlights how data-driven decision-making supports new offerings, market competitiveness, and sustainable growth. It's a deep dive into the digital transformation of modern cruising.

This case study explores Marriott International’s distribution strategy across direct and indirect channels, including its website, mobile app, OTAs, and corporate partnerships. It breaks down how Marriott manages global logistics, inventory, and booking systems to maintain service consistency across 8,500+ properties. The post also analyzes current challenges—like OTA commission fees and supply chain disruptions—and offers recommendations such as AI integration, sustainability upgrades, and supplier diversification. Ideal for readers interested in hospitality operations, marketing, and global brand strategy.

This blog post reflects on a pre-theater dining experience at Cumbia in Omaha, examining how service, atmosphere, and food quality shape guest perceptions and loyalty. What began as a convenient choice turned into a memorable meal worth recommending. The post also analyzes strategies Cumbia could use to boost word-of-mouth marketing through partnerships and targeted promotions. It’s a practical case study in experiential dining and hospitality marketing.

This post breaks down Carnival Cruise Line’s marketing strategy using the 5 Ps: Product, Price, Place, Promotion, and People. It explores how Carnival delivers value-driven cruise experiences through bold branding, budget-friendly pricing, and a wide distribution network. You’ll also learn how the company targets families and first-time cruisers, and how its loyalty program drives repeat business. Whether you're studying marketing or just curious about how cruise giants stay competitive, this deep dive has you covered.

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Resource Optimization Strategies for Sustainable Food Waste Management in Hotel Restaurants

The Historic Village of Sortelha, Portugal

Overtourism refers to the excessive influx of tourists to a destination, leading to environmental degradation, cultural erosion, and diminished quality of life for residents (UNWTO, 2019).

This is another example based on a fictitious hotel called ‘La Verde Luxe’. This is an example of implementing eco-focused sustainability efforts in a fictional hotel. This “Go Green” plan is adaptable into a variety of hospitality and tourism venues.

Tourism is one of the most dynamic and impactful industries in the global economy, connecting people, cultures, and ecosystems across continents. It drives economic growth, fosters cross-cultural understanding, and funds critical conservation efforts.

Travel advisories and safety warnings are essential tools designed to inform travelers about potential risks in various destinations.

Being prepared for what to expect when you arrive and well-informed about being sensitive and respectful to other cultures is essential when planning any trip.

An Analysis of Social Media and Personal Branding, in Hospitality and Tourism Industry

Addressing Ethical and Legal Issues in Hospitality and Tourism

La Verde Luxe Resort Crisis Management Procedure

Hospitality is about delivering unforgettable experiences through luxurious stays or delicious meals.

An Analysis of Trends, Social Media, Branding, and the Use of Artificial Intelligence in Hospitality and Tourism Marketing

Developing foundations for professional success as a college student is essential. This essay will analyze and address a personalized understanding of being the most successful student possible, why the hospitality management program is the correct enrollment choice, professional goals, and how to achieve them by discussing the source material provided.